RETURN, REFUND AND EXCHANGE POLICY

Return, Refund, and Exchange Policy

At Bold and Bright, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return, refund, and exchange policy to ensure your shopping experience is hassle-free.

Returns

• You may return unworn, unwashed, and undamaged items within 7 days of the delivery date for a full refund or store credit.
• Returns must include all original tags and packaging.
• To initiate a return, please contact our customer service team at [help@boldandbright.in].
• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective item).
• An exchanged item can’t be returned.

Refunds

• Refunds will be processed within 7-10 business days of receiving your returned item.
• The refund will be issued to the original payment method used during the purchase.

Exchanges

• We offer exchanges for a different size or colour of the same item, subject to availability.
• To exchange an item, please contact our customer service team.
• Once we receive your returned item, we will process the exchange promptly.

Conditions

• Items returned must be in their original condition, with all tags attached and in their original packaging.
• We reserve the right to refuse returns that do not meet these criteria.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.

How to Contact Us

• For any questions regarding returns, refunds, or exchanges, please contact our customer service team at [ help@boldandbright.in ].

Note: This return, refund, and exchange policy applies to purchases made directly from Bold and Bright. If you purchased our products from a third-party retailer, please refer to their return policy.

This policy aims to ensure transparency and clarity for our customers while maintaining our commitment to excellent service.